On TPT School Access, resources you access are delivered electronically. Unlike a t-shirt or a book, you can't (really) return a PDF, Word document, or other file once you've accessed it. For that reason, we aren’t able to offer any returns or exchanges for resources that have already been accessed. Our Terms of Service with more details can be found here:
https://ecdn.teacherspayteachers.com/static/tptschoolaccesssubscriptionterms11.pdf
If you have any questions or concerns regarding resources you’ve accessed, you can reach out to our Support team here. As part of your outreach, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!