What if I’m having trouble accessing or opening a file?
First, refresh your browser and try accessing the resource again. Accessing a resource more than once won't impact your license count.
If this doesn’t resolve the issue, try another browser or internet connection, if possible.
If you can’t open the file, check to make sure that you have the correct software needed for that file type. If you aren't sure which software you need, please feel free to contact us and we would be happy to help.